Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to provide you with a seamless and enjoyable shopping experience. This shipping policy outlines the details of how we handle the shipping of your orders.

Processing Time:

  • All orders are processed within 1-7 business days, excluding weekends and holidays. Orders placed after 12:00 PM (local time) will be processed on the next business day. Please note that during peak seasons or promotional periods, processing times may be slightly longer.

Shipping Methods:

  • Several shipping methods may be offered during checkout. The available options will be displayed during the checkout process, and you can select the one that suits you best.

Shipping Rates:

  • Shipping rates are calculated based on the weight, dimensions, and destination of your package. The shipping cost will be displayed at the checkout before you finalize your order. Please note that additional fees, such as customs duties or taxes, may apply for international orders and are the responsibility of the customer.

Shipping Destinations:

  • We currently offer shipping to customers within United States. If your location is not within our shipping area, kindly contact us, and we will do our best to accommodate your request.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package's progress. Please allow up to 24 hours for the tracking information to become available.

Delivery Time:

  • The estimated delivery time is calculated from the date of shipment, not the date of order placement. The delivery time may vary depending on your location, chosen shipping method, and carrier delays. Please note that unforeseen circumstances, such as extreme weather conditions or natural disasters, may impact delivery times and are beyond our control.

Lost or Damaged Packages:

  • In the unfortunate event that your package is lost or damaged during transit, please contact us immediately at nemisisbrand@gmail.com. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome for you. Please note that we are not responsible for any errors or delays caused by the shipping carrier. 

Address Accuracy:

  • It is the customer's responsibility to provide an accurate and complete shipping address. Please double-check your shipping information before finalizing your order. We will not be held responsible for any delays or additional costs incurred due to incorrect or incomplete addresses provided by the customer.